Terms & Conditions

LIABILITY

Club Athletica does not accept liability for any loss or damage caused by this website, or any website linked to this website. Club Athletica reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity, etc). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.

CURRENCY USED
The nominated currency used for all transactions on www.clubathletica.com.au is Australian Dollars (AUD$) and includes a 10% GST (Australian Goods and Service Tax). This is applicable to all orders containing an Australian address. When Australian goods are exported (sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST. This will adjust automatically at your checkout when your address is entered.

INTERNATIONAL SHIPPING

Club Athletica ships to most destinations around the world via DHL. If you can select your address at checkout, we can deliver to you! If your address cannot be entered please provide alternative address details. You can expect to receive your parcel within 3-5 business days of dispatch. Please note, DHL are not able to deliver to PO Box addresses, so when placing your order please provide a physical postal address. We recommend international customers check with their countries customs office prior to ordering, with regards to understanding importing costs that may be liable at your destination country. Our international standard shipping charges ($20 New Zealand, $25 rest of the world) are transport costs only.  Club Athletica does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

DISPATCH OF ORDERS
Orders are normally dispatched within 1-3 business days of Order Confirmation, subject to all ordered items being in stock.  If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund.

ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Club Athletica, as soon as possible. Please see our Returns & Exchanges Policy for more information.

CLUB ATHLETICA SOCIAL MEDIA POLICY
Our social media pages are a place of inspiration and encouragement for women all around the world, to live their best lives through active living. While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact our Customer Care team at customerservice@clubathletica.com.au.

If you tag any images with any of our brand social media handles,( Instagram, facebook, etc) you are voluntarily submitting the content and give Club Athletica the unrestricted right to use, in any capacity without limitation and compensation.

Club Athletica, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam. Promotion for commercial services will be removed unless prior permission has been received, is an official Club Athletica partner or is a non profit organization aligned with the values of Club Athletica.

REVIEWS
Club Athletica promotes a positive platform in order to support and empower our Active Living Community. We publish product reviews on www.clubathletica.com.au that assist other women make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our Active Living philosophy. Please reach out to our Customer Care team via customerservice@clubathletica.com.au should you wish to provide direct feedback on our product or brand. We do welcome your communications!

TYPOGRAPHICAL ERRORS
In the event that an item(s) is listed at an incorrect price or with incorrect information, Club Athletica reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Club Athletica will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.