Returns

Welcome to Club Athletica. We pride ourselves on our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 14 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience!

Returnable Items

Items that can be returned/refunded or exchanged within 14 days (Return shipping time won't affect return request) of receiving, must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Please note we offer free returns postage for  ‘wrong size ordered’, this is only within Australia.   The customer is liable for the outgoing shipping fee for the new exchange item being sent back out to the customer.   Outside of Australia the cost of postage for returns  for 'wrong size ordered' must be incurred by the customer.  

3. Unwashed, unworn and unused item(s) that have not met your expectation within 14 days of receiving.

4. Clothes must be packed in the original packaging or a suitable new packaging which is waterproof and can protect the clothing on its return.

Please note: To receive a refund all faulty items being returned must be in original condition and must include your order number for proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty item, this may not provide sufficient proof of purchase.  We are unable to offer any refunds or exchanges without a valid order number.  
 

Photographs will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. 

 

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 14 days warranty time-frame.

2. Washed, worn, used or misused items.

3.  We will not accept the return of a change of mind item, when this item has been purchased during a sale or has been purchased with a discount code.  We accept returns on change of mind items when they have been purchased at full price.

4.  We will not accept items which have fake tan or make up marks.

5.   Unfortunately, we cannot accept returns on:
  • Gift Cards/Store Credits
  • Clearance Items
  • Sale Items
  • Discounted Items

Notes: All returns must be authorized by the Clubathletica.com.au team via  customerservice@clubathletica.com.au

 

Returns Process

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please contact customerservice@clubathletica.com.au to request a return.

2. Our customer service team will respond to your request within 2 business days and provide you with a Return Slip along with our return address. Please check your email inbox/spam/junk folder again.

3. Please return the item according to our instructions on the Return Slip and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange, credit note or a refund (in the case of a faulty item) within 14 business days.

5. Please keep tracking the package with the courier. If the returned package is lost, we can’t arrange a refund, please contact the courier to get lost compensation.

6. We will not be responsible for refunds of items lost in transit.

Return Shipping Costs

1. We don't charge customers return shipping fee for faulty items.

2. We don't charge customers return shipping for incorrect size.

3. Customers are charged a shipping fee on a return for change of mind.  This is available only on full priced items.

4. When a purchased item has been exchanged, the customer is then liable for the outgoing shipping fee for the new item being sent out.

5. Shipping fee component from initial purchase order is non-refundable.

6. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method, which has tracking, that is available.

Club Athletica On Sale Items Policy

Sale Items:

Products purchased during a sale offer outstanding value and reduced prices, giving you the chance to enjoy premium activewear at an incredible deal. Please note that all sale items are considered final sale and are not eligible for return, refund, or exchange.

Making the Right Choice:

Before purchasing from our Sale section, we recommend reviewing product descriptions, details, and images to ensure your selection suits your needs. Should you have any questions, our team is here to help you make an informed decision.

 

Club Athletica Discount Code Items Policy

Discounted Code Items:

Items purchased with a discount code on our website are offered at remarkable value with significantly reduced prices. As such, all discounted items are considered as final sale and cannot be refunded, however, they can be exchanged or a credit note can be issued.  Club Athletica will pay for the return postage within Australia, however, the exchange item(s) postage is to be paid for by the customer.

Contact Us:

If you have any questions or concerns regarding our Sale & Discount Code Items section or any of our products, please don’t hesitate to reach out to our customer service team at www.customerservice@clubathletica.com.au.

Thank You:

We sincerely value your understanding and support of our Sale, Discounted & Clearance policy. Your loyalty inspires us to continue providing high-quality activewear and unparalleled service. Thank you for making Club Athletica your go-to destination for premium fitness apparel!

I Want to Cancel My Order

Once your order has been shipped out (although tracking# email may be delayed), it can no longer be cancelled.

Contact Customer Support

You can contact Customer Support on +61 415 572 233