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Welcome to Club Athletica. We pride ourselves on our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 14 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience at Clubathletica.com.au!
Returnable Items
Items that can be returned/refunded or exchanged within 14 days (Return shipping time won't affect return request) of receiving, must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Please note we offer free returns postage for ‘wrong size ordered’, this is only within Australia. Outside of Australia the cost of postage for returns for 'wrong size ordered' must be incurred by the customer.
3. Unwashed, unworn and unused item(s) that have not met your expectation within 14 days of receiving.
4. Clothes must be packed in the original packaging or a suitable new packaging which is waterproof and can protect the clothing on its return.
Photographs will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 14 days warranty time-frame.
2. Washed, worn, used or misused items.
Notes: All returns must be authorized by the Clubathletica.com.au team via customerservice@clubathletica.com.au
Returns Process
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please contact customerservice@clubathletica.com.au to request a Returns Slip.
2. Our customer service team will respond to your request within 24 business hours and provide you with a Return Slip along with our return address. Please check your email inbox/spam/junk folder again.
3. Please return the item according to our instructions on the Return Slip and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 14 business days.
5. Please keep tracking the package with the courier. If the returned package is lost, we can’t arrange a refund, please contact the courier to get lost compensation.
6. We will not be responsible for refunds of items lost in transit.
Return Shipping Costs
1. We don't charge buyer's return shipping fee for faulty items.
2. We don't charge buyer's return shipping for incorrect size.
3. We don't provide return shipping for change of mind.
4. Shipping fee component from initial purchase order is non-refundable.
5. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method, which has tracking, that is available.
I Want to Cancel My Order
Once your order has been shipped out (although tracking# email may be delayed), it can no longer be cancelled.
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