Club Athletica Returns Policy 👟💖

Effective for orders placed on or after 30th June 2026

At Club Athletica™, we pride ourselves on delivering premium-quality activewear, maintaining strict quality-control standards and providing an empowering shopping experience.

We offer a 30-day return period for eligible change-of-size and change-of-mind returns. Different requirements apply to faulty, damaged or incorrectly supplied items, as outlined below.

Return Options

• Faulty, damaged or incorrectly supplied item: A remedy in accordance with the Australian Consumer Law
• Incorrect size purchased: Exchange or 12-month store credit
• Change of mind or item does not suit: Exchange or 12-month store credit
• Refunds: Refunds are not offered for incorrect sizing or change of mind

1. Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible. We ask that visible faults, damage or incorrect items be reported within five days of delivery, where reasonably possible, so we can investigate and resolve the matter promptly.

When contacting us, please provide:

• Your name and order number
• A description of the problem
• Clear photographs of the item
• A photograph of the product bag barcode
• A photograph of the swing-tag barcode

We require the item to be returned for inspection before providing a remedy.

Products will not be considered faulty where the damage was caused by:

• General wear and tear
• Incorrect sizing
• Misuse or accidental damage
• Failure to follow the care instructions
• Contact with rough surfaces, sharp objects or fingernails
• Excessive stress placed on seams by wearing an unsuitable size

If a product does not meet a consumer guarantee, the available remedy will depend on whether the problem is major or minor.

Club Athletica will provide the applicable remedy and cover or reimburse reasonable return shipping costs where required under the Australian Consumer Law.

2. Incorrect Size Purchased

If you purchased the incorrect size, you may request an exchange or store credit within 30 days of delivery.

The following conditions apply:

• The item must be unworn, unwashed and unused.
• All original swing tags must remain attached.
• The item must be returned in its original product packaging.
• The swing-tag barcode must match the barcode on the product bag.
• The item must pass inspection by our Quality Control team.
• The customer must pay $11.50 for return shipping to Club Athletica.
• If an exchange is requested, the customer must also pay $11.99 to ship the replacement item.

The replacement item will not be dispatched until the returned item has been received, inspected and approved and the applicable replacement shipping charge has been paid.

If the requested size is unavailable, we will issue a store credit valid for 12 months.

If store credit is selected instead of an exchange, the $11.99 replacement shipping charge will not apply. The customer must still pay the $11.50 return shipping charge.

3. Change of Mind or Item Does Not Suit

If you change your mind or decide that an item does not suit you, you may request an exchange or store credit within 30 days of delivery.

The following conditions apply:

• The item must be unworn, unwashed and unused.
• All original swing tags must remain attached.
• The item must be returned in its original product packaging.
• The swing-tag barcode must match the barcode on the product bag.
• The item must pass inspection by our Quality Control team.
• The customer must pay $11.50 for return shipping to Club Athletica.
• If an exchange is requested, the customer must also pay $11.99 to ship the replacement item within Australia.
• Refunds are not available for change-of-mind returns.

The total shipping charge for an Australian change-of-mind exchange is $23.49, comprising $11.50 return shipping and $11.99 replacement-item shipping.

If store credit is selected, the customer must pay the $11.50 return shipping charge, but the replacement shipping charge will not apply.

If the requested exchange item is unavailable, a store credit valid for 12 months will be issued.

Promotional Gifts and Complimentary Items

Complimentary products, gifts with purchase, Buy X Get Y Free items and other products supplied at no charge are not eligible for a voluntary change-of-mind refund, exchange or store credit.

If a qualifying product from the original order is returned and the customer retains the complimentary item, Club Athletica reserves the right to deduct the stated value of the complimentary item from any voluntary store credit or refund.

Alternatively, Club Athletica may require the complimentary item to be returned in its original, unused condition.

Sale, Discounted and Final-Clearance Items

Change-of-mind returns are not accepted for:

• Final-clearance items
• Items discounted by 40%–50%
• Products expressly marked as final sale

Products purchased using a discount code may be eligible for an exchange or store credit, provided they are not marked as final sale and meet all return conditions.

Non-Returnable Items

We do not accept change-of-mind or sizing returns for:

• Items returned outside the applicable 30-day return period
• Items that have been worn, washed, used, stretched or damaged
• Items marked with fake tan, makeup, deodorant or other substances
• Items carrying perfume, body odour or other scents
• Items containing human or animal hair
• Items missing their original swing tags or product packaging
• Items where the swing-tag and product-bag barcodes do not match
• Final-clearance or designated final-sale items
• Gift cards or store credits
• Items returned without a valid order number

Returns Process

1. Email customerservice@clubathletica.com.au within the applicable return period.
2. Include your name, order number, the item being returned and whether you are requesting an exchange or store credit.
3. Our Customer Service team will generally respond within two to five business days with return instructions and, where applicable, a link through which you can purchase your $11.50 Australia Post return label.
4. Before posting the return, photograph the front, back and inside of the item. The photographs should clearly show its condition and confirm that it is free from marks, makeup, fake tan, deodorant, perfume, hair and signs of wear.
5. Place the item inside its original product bag and include your name and order number inside the parcel.
6. Lodge the parcel using the approved tracked return service and retain your lodgement receipt and tracking information.
7. Once received, the item will be inspected by our fulfilment and Quality Control team.
8. If the return passes inspection, we will process the approved exchange, store credit or refund.

For an exchange, the replacement item will be dispatched after the return has passed inspection and the applicable $11.99 replacement shipping charge has been paid.

Hygiene and Inspection Requirements

All returned items undergo a detailed hygiene and condition inspection.

A return will be rejected if the item:

• Has been worn, washed, stretched or used
• Has makeup, fake tan, deodorant, stains or other marks
• Carries perfume, body odour or another scent
• Contains human or animal hair
• Shows signs of wear, damage or incorrect care
• Is missing its original swing tags
• Is missing its original product bag
• Has a swing-tag barcode that does not match the product-bag barcode

If a Return Is Rejected

• No exchange, voluntary store credit or change-of-mind refund will be provided.
• We will notify you by email and explain why the return was rejected.
• For hygiene reasons, the rejected item will not be returned to stock or resold.
• If you would like the item returned to you, you must pay a $10.00 handling and repacking fee, plus the applicable return shipping charge, currently $11.99 within Australia.
• Club Athletica will not cover the cost of returning a rejected item.
• If you do not pay the applicable handling, repacking and shipping charges or otherwise arrange collection, the item will be treated as uncollected goods and dealt with in accordance with applicable law.

Return Processing Timeframes

Once tracking shows that a return has been delivered to our warehouse, please allow five to seven business days for our fulfilment and Quality Control team to receive, inspect and process it.

Australia Post tracking showing a parcel as “delivered” does not mean that the return has already been inspected or processed. Returns are processed in the order received.

Processing may take longer during major sales, promotional periods, public holidays and other peak periods.

Once a return passes inspection:

• Approved exchanges will be prepared after any applicable replacement shipping charge has been paid.
• Store credits will be issued by email.
• Approved refunds will be returned to the original payment method.

After a refund has been processed, please allow up to seven additional business days for it to appear in your account, depending on your financial institution.

Shipping Charges

Australian Returns

• Confirmed faulty, damaged or incorrect items: Reasonable return costs covered by Club Athletica where required under the Australian Consumer Law
• Incorrect-size exchange: $11.50 return shipping plus $11.99 replacement shipping
• Change-of-mind exchange: $11.50 return shipping plus $11.99 replacement shipping
• Store credit: $11.50 return shipping; no replacement shipping charge applies
• Rejected return requested back: $10.00 inspection, handling and repacking fee plus the applicable return shipping charge, currently $11.99

International Returns

Customers are responsible for arranging and paying for international change-of-mind and incorrect-size returns.

If an international exchange is approved, the customer must also pay the applicable international shipping cost for the replacement item.

Where an international order is faulty, damaged or incorrectly supplied, please contact Club Athletica before returning the item so we can provide the appropriate instructions.

Product Care and Preventing Wear

To protect your activewear:

• Follow our Seamless Fabric Care Guide.
• Avoid contact with rough surfaces, sharp objects and sharp fingernails.
• Treat seamless products gently, as you would hosiery.
• Select the correct size to avoid placing excessive stress on seams.
• If you are between sizes, we recommend sizing up.

Australian Consumer Law

Nothing in this Returns Policy excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law. 

Where a product is faulty, materially different from its description or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy, depending on the circumstances and whether the failure is major or minor.

Contact Us

We’re here to help if you need any support. 💖

📧 customerservice@clubathletica.com.au
📞 +61 415 572 233

Strength in Style. Power in Community. Only at Club Athletica™ 👟💪