Shipping and Delivery Policy

By placing an order with Club Athletica, you acknowledge and agree to the following shipping and delivery terms.

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law or any other applicable law.

Order Processing and Dispatch

During normal trading periods, our fulfilment centre generally processes and dispatches orders within 1–4 business days.

Business days are Monday to Friday and exclude weekends and public holidays. Dispatch timeframes are separate from the carrier delivery estimates provided below.

Once your order has been dispatched, you will receive an email containing your tracking information.

Dispatch During Sales and Peak Periods

During major sales, promotional events and peak periods, we receive a significantly higher volume of orders.

These periods may include:

• Black Friday and Cyber Monday

• Boxing Day

• Afterpay Day

• Valentine’s Day promotions

• Christmas and Easter

• Flash sales and other major promotional events

During these periods, please allow approximately 5–15 business days for your order to be processed and dispatched.

This is the estimated dispatch timeframe only. The relevant carrier delivery timeframe begins after your parcel has been dispatched.

We appreciate your patience while our fulfilment team carefully processes orders during these busy periods.

Delivery Within Australia

Standard Shipping: AUD $11.99
Express Shipping: AUD $18.00

During normal trading periods, orders are generally processed and dispatched within 1–4 business days. Delivery timeframes after dispatch depend on the shipping method selected, the delivery location and the carrier’s network.

Selecting Express Shipping provides an express carrier service after dispatch. It does not move an order ahead of other orders awaiting processing and does not guarantee same-day dispatch.

Deliveries to the Cocos (Keeling) Islands, postcode 6799, may take up to two months through Australia Post.

Delivery to New Zealand

Standard Shipping: NZD $15.00 Express $20.00

Estimated carrier delivery timeframe after dispatch: 4–7 business days

Import duties, taxes, customs-processing charges or other government fees may apply and are the customer’s responsibility.

Customers are responsible for understanding New Zealand’s applicable customs requirements, tax thresholds and import charges before placing an order. We recommend contacting New Zealand Customs if clarification is required.

Delivery to the United States

Standard Shipping: USD $20.00
Estimated carrier delivery timeframe after dispatch: 9–15 business days

Applicable US import duties and tariffs are calculated and collected from the customer at checkout.

These amounts cover the customs duties and tariffs payable when the order enters the United States. They are government import charges and are not additional fees retained by Club Athletica.

Club Athletica arranges payment of the applicable customs duties through its international shipping process so that customers should not be required to pay customs duties again when their parcel is delivered.

U.S. state sales tax, local sales tax or use tax is separate from customs duties and tariffs. Where Club Athletica is required and registered to collect applicable sales tax, it will be displayed separately at checkout.

Customers are responsible for investigating and understanding any state, local or use-tax obligations that may apply in their location. We recommend contacting the relevant state or local taxation authority if clarification is required.

If you are asked to pay customs duties for an order on which duties were collected at checkout, please contact Club Athletica before making payment so that we can investigate.

International Duties and Taxes

United States Orders

For United States orders, applicable import duties and tariffs are calculated and collected at checkout.

These amounts cover the customs duties and tariffs payable when the order enters the United States. Club Athletica arranges payment of these charges through its international shipping process.

The amount displayed as duties at checkout is a government import charge and is not retained by Club Athletica as additional income.

U.S. state sales tax, local sales tax and use tax are separate from customs duties and tariffs. Where Club Athletica is required and registered to collect applicable sales tax, it will be displayed separately at checkout.

Customers remain responsible for investigating and understanding any state, local or use-tax obligations that may apply in their location.

If you are asked to pay customs duties for an order on which duties were collected at checkout, please contact Club Athletica before making payment.

Delivery to the United Kingdom

Standard Shipping: GBP £14.00
Estimated carrier delivery timeframe after dispatch: 9–12 business days

Import duties, VAT, customs-processing charges or other government fees may apply and are the customer’s responsibility unless they are expressly calculated and collected at checkout.

Customers are responsible for understanding the United Kingdom’s applicable customs requirements, VAT rules, tax thresholds and import charges before placing an order. We recommend contacting HM Revenue & Customs if clarification is required.

Please also refer to the International Duties and Taxes section below.

Delivery to Canada

Standard Shipping: CAD $22.00
Estimated carrier delivery timeframe after dispatch: 9–12 business days

Import duties, federal or provincial taxes, customs-processing charges or other government fees may apply and are the customer’s responsibility unless they are expressly calculated and collected at checkout.

Customers are responsible for understanding Canada’s applicable customs requirements, tax thresholds and import charges before placing an order. We recommend contacting the Canada Border Services Agency if clarification is required.

Please also refer to the International Duties and Taxes section below.

Delivery Estimates

All processing, dispatch and delivery timeframes are estimates and are not guaranteed delivery dates.

Carrier delays may occur because of customs processing, severe weather, public holidays, peak delivery periods, service disruptions or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will provide available information and assist you in accordance with our obligations under applicable consumer law.

International Duties and Taxes

Other International Orders

Unless expressly stated otherwise at checkout, international orders outside the United States may be subject to import duties, VAT, sales tax, customs-processing charges or other government fees imposed by the destination country.

These charges:

• are determined by the destination country’s customs or taxation authorities;
• are separate from the product price and shipping charge paid to Club Athletica; and
• are the customer’s responsibility unless checkout expressly states that duties and taxes have been collected.

Customers are responsible for understanding the customs regulations, tax thresholds and import charges that apply in their destination country before placing an order.

Customs requirements and tax thresholds vary between countries and may change without notice. We recommend contacting your local customs or taxation authority if you require clarification before ordering.

Club Athletica cannot control charges imposed by foreign customs or taxation authorities and cannot guarantee an estimate unless the relevant amount is expressly calculated and collected at checkout.

Refused International Deliveries

If an international parcel outside the United States is refused because the customer declines to pay applicable duties, taxes or other government charges that were not collected at checkout, any eligible refund will be processed after the parcel has been returned to and inspected by Club Athletica.

Original shipping charges and any reasonable return-shipping, customs, carrier or handling costs incurred may be deducted from the refund, except where prohibited by law.

If a parcel is abandoned, destroyed or disposed of because the customer refuses delivery or declines to pay applicable charges, a refund may not be available, except where required by applicable consumer law.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review the following details carefully before submitting an order:

• Recipient’s full name

• Street address

• Unit or apartment number, where applicable

• Suburb, city, state and postcode

• Country

• Contact telephone number

• Email address

If you notice an error in your delivery address, please contact us immediately. We will try to update the address before your order is processed; however, address changes cannot be guaranteed after an order has been submitted.

Once an order has been processed or dispatched, we may be unable to amend or redirect the delivery address.

Where an incorrect or incomplete address supplied by the customer causes a parcel to be delayed, misdelivered or returned, Club Athletica will assist where reasonably possible. Additional carrier, return or re-shipping costs may apply.

Nothing in this section limits any rights the customer may have under applicable consumer law.

Authority to Leave and Safe Drop

Where supported by the carrier, a parcel may require a signature or be taken to a collection point if nobody is available to receive it.

If the customer gives the carrier authority to leave the parcel unattended or requests a safe drop, the customer accepts the additional risk associated with leaving the parcel at the nominated location.

Club Athletica will still provide reasonable assistance with any delivery investigation, subject to the carrier’s tracking information, photographic evidence and the customer’s rights under applicable law.

For valuable orders, we recommend using an address where someone is available to receive the parcel during normal delivery hours.

Tracking and Delivery Confirmation

Tracking details will be emailed after dispatch. Please use the tracking link contained in your dispatch email.

Australia Post parcels can also be tracked through:

Australia Post Tracking

A carrier’s delivery scan is evidence that the parcel was delivered to the nominated address. However, we will review the available information if a customer reports that the parcel was not received.

Before contacting us, please check:

• Around the property and any nominated safe-drop location

• With other members of the household

• With building reception or management

• With neighbours

• At any collection point identified by the carrier

Parcels Delayed, Lost or Damaged in Transit

After dispatch, the carrier manages the physical transportation of the parcel. However, Club Athletica will assist customers with reasonable delivery enquiries and carrier investigations.

If tracking has not updated for an unusual period, the estimated delivery timeframe has passed, or the parcel arrives damaged, please contact us promptly.

Please provide your order number and any relevant photographs or supporting information.

Any remedy will be determined after considering the carrier investigation, the circumstances of the shipment and the customer’s rights under the Australian Consumer Law or other applicable law.

Returned-to-Sender Parcels

A parcel may be returned to Club Athletica because of:

• An incorrect or incomplete address supplied at checkout

• Failure to collect the parcel from the carrier or collection point

• Refusal to accept delivery

• Non-payment of duties or taxes that were not collected at checkout

• Another delivery issue outside Club Athletica’s reasonable control

Once the parcel has been returned to and received by Club Athletica, we will contact the customer to arrange re-dispatch or another appropriate resolution.

An AUD $11.99 re-shipping fee may apply before re-dispatch. Additional international postage or carrier charges may apply where the actual re-shipping cost exceeds AUD $11.99.

If the customer does not want the parcel re-dispatched, any eligible refund will be processed after the returned items have been received and inspected.

Original shipping charges and reasonable return-to-sender, customs, carrier or handling costs may be deducted where permitted by law.

Contact Us

If your order has not arrived, tracking has stopped updating, or there is another delivery problem, please contact us:

Email: customerservice@clubathletica.com.au
Telephone: +61 415 572 233

Please include your full name and order number so that we can investigate with the relevant carrier.