Shipping
DELIVERY DURING SALE PERIODS, Black Friday, Cyber Monday, Boxing Day & Afterpay Day, Valentines Day Sales
Please be advised dispatch and delivery times may vary due to high order volumes during sales periods (e.g. Christmas, Easter, Flash Sales, Black Friday, Cyber Monday, Afterpay Day, Valentines Day Sales). Delays in dispatch may take from 5 - 15 BUSINESS days.
Delivery Within Australia
Regular Shipping – Standard shipping is a flat rate of $10.00. Express Shipping: $15 shipping flat rate.
During usual trading periods (outside of major sales events), our fulfilment centre processes and dispatches orders within 1–4 business days. Once dispatched, delivery timeframes will depend on your chosen shipping method and your location.
Deliveries to the Cocos (Keeling) Islands - postcode 6799, may take up to 2 months to deliver via Australia Post.
Delivery to New Zealand
Standard Shipping – we offer standard shipping to New Zealand of $15.00. Current delivery times are estimated at between 7 to 12 business days.
Delivery to USA
Enjoy seamless international delivery to the USA for a flat rate of AUD $50.00.
Club Athletica covers all import duties, so your order arrives with no additional customs fees payable upon delivery.
Estimated delivery timeframe: 9–15 business days.
Delivery to UK
Standard Shipping – we offer standard shipping to UK. Standard shipping is a flat rate of GBP $14.00. Current delivery times are estimated at between 9 to 12 business days
Delivery to Canada
Standard Shipping – we offer standard shipping to Canada. Standard shipping is a flat rate of CAD$22.00. Current delivery times are estimated at between 9 to 12 business days
To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. If there is no one at the delivery address to receive your parcel, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick it up. All orders require a signature upon delivery for your own security and to ensure that your order is not stolen or lost. Please take this into consideration should you choose to waive our request for a signature or request 'safe drop'
as we are very limited in what we are able to do to assist should you have not received your order and selected this option.
By placing an order with Club Athletica, you acknowledge and agree to the following shipping and delivery terms.
Delivery Address
It is the customer's responsibility to ensure that the shipping and delivery address provided at checkout is complete and accurate.
Once an order has been processed and dispatched, we are generally unable to amend or redirect the delivery address.
If an incorrect or incomplete delivery address is provided by the customer, Club Athletica cannot accept responsibility for parcels that are delayed, misdelivered, returned to sender or unable to be delivered. Orders that cannot be delivered due to an incorrect address supplied by the customer are not eligible for reimbursement, replacement or refund.
If tracking confirms that an order has been delivered to the shipping address provided at checkout, Club Athletica has fulfilled its delivery obligations under the contract of sale, subject to any rights the customer may have under the Australian Consumer Law.
Parcels in Transit
Once your order has been collected by the shipping carrier, delivery is managed by the carrier. While we will always do our best to assist if an issue arises, Club Athletica is not responsible for parcels that are lost, stolen, damaged or delayed whilst in transit, except where required under the Australian Consumer Law.
Returned to Sender
If a parcel is returned to Club Athletica due to:
- an incorrect or incomplete delivery address provided by the customer;
- failure to collect the parcel from the postal carrier or collection point;
- refusal to accept delivery (including where customs duties, taxes or import charges are payable by the customer); or
- any other circumstance outside of Club Athletica's reasonable control,
we will happily re-dispatch the parcel once it has been received back by us.
A $10.00 AUD re-shipping fee will apply before the parcel can be sent again.
Duties & Taxes (International Orders):
All international orders may be subject to import duties, taxes, and customs fees as determined by your country’s regulations. These charges are entirely the responsibility of the customer and are not included in your Club Athletica purchase or shipping cost.
It is the customer’s responsibility to know and understand their country’s customs policies and tax thresholds before placing an order. Club Athletica has no control over these charges, cannot provide estimates, and does not cover or reimburse any associated fees under any circumstances.
If you refuse delivery due to customs charges and your parcel is returned to us, a shipping and handling fee will be deducted from your refund.
We recommend checking with your local Customs authority to confirm any potential charges before placing your order.
Thank you for your understanding and continued support of Club Athletica™.
If your order has not arrived or if there is a problem with your order, please email us at customerservice@clubathletica.
Order Tracking
Once your order has been dispatched you will receive an email with a tracking number. Please go to http://auspost.com.au/track/ to track your parcel.